The Plaza Premium arrivals lounge is situated on the mezzanine level between arrivals and departures landside at terminal 4 Heathrow. It’s a good choice for Malaysia or other airlines with no arrivals lounge at T4.
The entrance and lounge is similar in feeling and design to other Plaza lounges worldwide with natural woods and fabric choices. Right balance of dark and light. It’s nailed the design and it is a relaxing place to hang out after a long flight and grab a shower or breakfast.
The showers were big and clean with a toilet inside the shower room with plenty of space to open a suitcase and a bench to place it on. Very well designed with a rainfall shower.
Breakfast choices of cooked and vegetarian. Cooked unusual in that it’s obviously targeted people who don’t eat pork. Fine as a preference but why no pork based traditional British breakfast? In the end I chose the vegetarian option which was actually really good. It does slightly irritate me that the meat option has obviously been made “universal” rather than having both a traditional British pork option and also a non-pork eaters friendly one. Service was to your table and the only criticism of the service was that it was a little slow. There were only four people in there including me and I would say it took around 15 minutes for the food to come out. It was obviously cooked to order which isn’t necessarily a bad thing but don’t count on it as a lounge you can run in and grab something then go back out.
WiFi was free and fast, no problems.