Malaysia Airlines Golden Lounge Heathrow T4

Malaysia Airlines Golden Lounge Heathrow T4

First off, respect to Malaysia Airlines for having their own lounge at Heathrow T4 which is open to Oneworld status cardholders unlike Qatar which limits access to only those in business  & first class. That being said, how does it stack up?

Location

The lounge is located on the third floor with the entrance just before Pret A Manger, if you walk past Pret you’ve gone too far (like I did)

First impressions

The first impression is good with a large Malaysian themed reception area, with toilets off to the left, a baggage storage area next to the elevators and a door to first class to the right. After entering the buffet is right in front of you, then you walk through to the lounge with the bar to your right and views across the apron.

Design

The lounge is a decent size, though it does get busy before departures with plenty of natural light. However unlike my recent review of the Asiana lounge at Incheon I felt here they haven’t put any effort into zoning the lounge. Seating is arranged pretty much in rows with no thought to create some quieter corners or rest areas. This is probably partly due to lack of space and trying to fit in the maximum number of seats. However, there’s also a serious lack of power, I couldn’t spot any at any table seeing several people walk around looking lost trying to find power before they took up the work space PCs and charged their devices there.

Also it’s one of the strangest set ups for a first class area I’ve seen, with the bar literally cut in two to share half of it with the first class lounge which is separate by a glass wall. I don’t know how long this has been like this but bearing in mind the lack of quieter sections I’m surprised Malaysian hasn’t taken the decision like other airlines to merge the lounges and create one superior space. It felt like this isn’t a good or prestige solution for either first or business class passengers. I say ditch the fish bowl and merge the lounges!

Food

I was looking forward to a hot English breakfast before travelling and have to admit after taking one look at the buffet went straight over to Plaza Premium (review here). The best word to describe the buffet is “rationed”. It just didn’t look particularly inviting.

First, one of the hot warmers in the photo below had four small dishes of egg, croquette potatoes, tomato and baked beans with both the egg and beans having been left for a while and having a slight crust on top. In fairness the Malaysian options looked better, but what would be better is maybe having English options to order if the demand isn’t there. There was fruit, cheese and sandwiches and wraps also available but only one of each had been displayed. It just gave a feeling that limited food had been put out.

The rest

There’s a good children’s play area to the left of the reception desk in its own room; so perfect if you want to enjoy a drink while the children play and the rest of the lounge guests will no doubt thank you as well!

I’ve already mentioned the total lack of power options. There’s wifi as you’d expect which was fine with no problems.

Overall

In summary a decent lounge with a weird set up and shape. MH should really consider merging the two lounges which wouldn’t be hard; there’s just a glass wall separating them and creating one better space for everyone. I’d say food options were OK, but it’s going to depend what you want, I do think the presentation could be much better. However, if you do need to get work done and need power this isn’t the lounge for you. It’s totally lacking in power outlets or even anywhere private/secluded to get some work done. If you need to work then consider visiting the Plaza Premium lounge if you have access which has plenty of power and corners to work in.

Plaza Premium Arrivals Lounge Terminal 4 Heathrow

Plaza Premium Arrivals Lounge Terminal 4 Heathrow

The Plaza Premium arrivals lounge is situated on the mezzanine level between arrivals and departures landside at terminal 4 Heathrow. It’s a good choice for Malaysia or other airlines with no arrivals lounge at T4.

The entrance and lounge is similar in feeling and design to other Plaza lounges worldwide with natural woods and fabric choices. Right balance of dark and light. It’s nailed the design and it is a relaxing place to hang out after a long flight and grab a shower or breakfast.

The showers were big and clean with a toilet inside the shower room with plenty of space to open a suitcase and a bench to place it on. Very well designed with a rainfall shower.

Breakfast choices of cooked and vegetarian. Cooked unusual in that it’s obviously targeted people who don’t eat pork. Fine as a preference but why no pork based traditional British breakfast? In the end I chose the vegetarian option which was actually really good. It does slightly irritate me that the meat option has obviously been made “universal” rather than having both a traditional British pork option and also a non-pork eaters friendly one. Service was to your table and the only criticism of the service was that it was a little slow. There were only four people in there including me and I would say it took around 15 minutes for the food to come out. It was obviously cooked to order which isn’t necessarily a bad thing but don’t count on it as a lounge you can run in and grab something then go back out.

WiFi was free and fast, no problems.